Privacy Policy

Durra Store has prepared this privacy policy to ensure the protection of users’ data and to comply with the “Personal Data Protection Law,” which refers to information that can be used alone or in combination with other information to identify a specific individual. By using this website, you agree to the terms of this policy.

1. Data Collected:

1.1. Personal Data we may collect includes:
1.1.1. Full name
1.1.2. Email address
1.1.3. Mobile number
1.1.4. Postal address

1.2. Methods of Data Collection:
1.2.1. Directly, when registering, making a purchase, or contacting us
1.2.2. Indirectly, through cookies used when browsing the website

2. Purpose of Data Collection:

We use personal data for the following purposes:
2.1. To complete registration and purchase processes
2.2. To improve user experience and personalize content
2.3. To respond to inquiries and complaints
2.4. To send updates, notifications, and marketing offers (with consent)
2.5. To analyze data for improving service quality

3. Information Protection:

We are committed to protecting your personal data by:
3.1. Storing data on secure servers located within the Kingdom of Saudi Arabia
3.2. Using encryption technologies and network protection
3.3. Restricting access to authorized personnel only
3.4. Implementing SSL technology to secure sensitive information; payment data is not stored on our servers

4. Cookies:

We use cookies to enhance website performance, including:
4.1. Remembering shopping cart contents
4.2. Saving user preferences
4.3. Analyzing user behavior to improve services

You can control cookies through your browser settings; however, disabling them may affect some website features.

5. Data Sharing:

We do not sell or exchange personal data with third parties, except:
5.1. Partners operating the website or approved service providers (ensuring data confidentiality)
5.2. When legally required to disclose data

Non-personal data may be shared for statistical or marketing purposes.

6. Data Subject Rights:

You have the following rights regarding your personal data:
6.1. The right to know how your data is collected and used
6.2. The right to access your personal data
6.3. The right to correct your data
6.4. The right to request data destruction unless legally prohibited
6.5. The right to withdraw consent for data processing

These rights can be exercised by contacting us via the methods below; we will respond within seven (7) business days free of charge.

7. Legal Basis for Data Collection and Processing:

Personal data is collected and processed based on user consent, which can be withdrawn at any time, unless a legal or contractual basis requires continued processing. Users can contact us via email to withdraw consent or inquire about it.

8. Data Retention and Disposal:

We retain personal data for no longer than three (3) years from the date of collection, unless legal or contractual obligations require otherwise. After this period, data is securely destroyed to prevent recovery or reuse.

9. Data Breach Handling:

In the event of a personal data breach, users will be notified within seven (7) business days via email and the website.

10. External Links:

The website may contain links to external websites, for which we are not responsible. Please review the privacy policies of those sites before use.

11. Data Protection Officer:

Durra Store management is responsible for protecting personal data and handling any related complaints or requests. You can contact us via:

Email: [email protected]
Mobile: +966550607929

12. Complaints and Inquiries:

For any complaints or inquiries regarding the privacy policy or processing of personal data, you can contact us via email: [email protected]

13. Policy Amendments:

We reserve the right to amend this policy at any time. Users will be notified of any changes, and continued use of the website constitutes acceptance of the updated policy.

14. Official Language:

The Arabic language is the official reference for interpreting this policy. In the event of any conflict between the Arabic version and any translation, the Arabic version prevails.