Return & Exchange Policy

At Dorra Jewelry, we are dedicated to your satisfaction and take great pride in the quality of every piece we deliver. To maintain these standards, our policy is as follows:

We do not accept returns or exchanges for any orders, except in the following two cases:

1. Manufacturing Defects: If the product arrives with a clear and visible manufacturing defect.

2. Incorrect Orders: If you receive a product different from the one you ordered.

How to proceed:

If you encounter either of the above cases, please contact us within 24 hours of receiving your order. To process your request, kindly provide:

• A clear photo of the product showing the issue.

• Your order number.

Our Commitment: Once the condition is verified, we will arrange for a replacement or provide appropriate compensation at no additional cost to you.